One of the best pieces of advice I ever received - in the days when I worked in 'organisations' - was to find a public telephone box and call yourself up. Pretend you are a customer, ring in, and make some enquiries, perhaps a complaint. You will then obtain a very different perspective on your organisation to the one that you see from the inside.
This sound advice comes from the management guru Robert Townsend. He was writing in the 1970s but his advice is no less relevant today; and t...
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Already a member? Login hereLisbeth founded EUobserver in 2000 and is responsible to the Board for effective strategic leadership, planning and performance. After graduating from the Danish School of Media and Journalism, she worked as a journalist, analyst, and editor for Danish media.
Lisbeth founded EUobserver in 2000 and is responsible to the Board for effective strategic leadership, planning and performance. After graduating from the Danish School of Media and Journalism, she worked as a journalist, analyst, and editor for Danish media.