Airlines in Europe do not have to inform passengers the real reason for a delay, often giving people on the same flight different excuses depending on their persistence to get compensation, according to a new report.
These findings are among others uncovered by the European Court of Auditors, the Luxembourg-based watchdog, that probed 11 airlines in 10 EU states and surveyed thousands of people.
"They [airline...
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Nikolaj joined EUobserver in 2012 and covers home affairs. He is originally from Denmark, but spent much of his life in France and in Belgium. He was awarded the King Baudouin Foundation grant for investigative journalism in 2010.