This article was originally produced for and published by Kosovo 2.0. It has been re-published here with permission.
"Why doesn't he get a megaphone?" asks a 73-year-old woman waiting among around 50 other people in front of the Pristina offices of TLScontact, an international visa-application centre. From the back of the line she can hardly hear the guard reading...
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Aulonë Kadriu is the editor of Pristina-based investigative website Kosovo 2.0, where this piece first appeared. Additional reporting and writing by Vjosa Musliu.